Tag: CRM

by Jeffrey Riozzi

3 Ways to Ensure CRM Adoption

As I navigated my way through Dreamforce 2013, I couldn’t help but notice the tidal wave of change that has slammed into Customer Relationship Management (CRM) over the past decade.  During my almost 13 years in Accenture’s Global CRM practice, we published numerous pieces on how to make sure clients…

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by Alex Gramling

Customer Success: Prairie Material

Prairie Material owns and operates a network of ready-mix concrete plants and aggregate facilities throughout the Midwest employing 1,800 people in nearly 100 locations. The company has supplied major construction projects throughout the region, including Trump Tower Chicago, the Milwaukee Art Museum addition and the Indianapolis International Airport.…

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