Reporting in Salesforce is one of your most powerful features when you must prove value to the business. Key reports built in a matter of minutes with a simple drag-and-drop, easy-to-use interface is extremely effective. As an administrator, you must have a solid grasp of all the Salesforce reporting options available when reporting requirements…
My first Dreamforce was overwhelming to say the least, and I imagine even Dreamforce veterans felt the same.
Dreamforce 2015, as it is every increasing year, was the biggest ever, with more than 170,000 registrants and 2,600-plus customer/partner speakers. As I expected, the keynotes were motivating and inspiring, the sessions were filled…
When customers who aren’t replying, you can reduce Service Cloud administration tasks when you use a variety of workflows. In a previous post, 8 Essential Service Cloud Workflows, I talked briefly about different ways to follow up with customers, set email triggers and eventually close a case if…
If you are just starting out as a Salesforce admin or maybe even a user, knowing how a Salesforce URL is built is quite useful. When working with standard Salesforce records, the format of the URL is usually the same unless you have custom pieces of Visualforce. The format you are…