Archive: November, 2013

by Jeffrey Riozzi

3 Ways to Ensure CRM Adoption

As I navigated my way through Dreamforce 2013, I couldn’t help but notice the tidal wave of change that has slammed into Customer Relationship Management (CRM) over the past decade.  During my almost 13 years in Accenture’s Global CRM practice, we published numerous pieces on how to make sure clients…

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by Jaime Grimes

Mobile Apps Boost Holiday Conversions

After Thanksgiving is Black Friday, and after that is Cyber Monday. But maybe the name should be changed to Mobile Monday, as a new study from Artisan Mobile reveals that 77 percent of consumers intend to make purchases through a native mobile app this holiday season.

That’s quite a…

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by Ted Chappell

Saleforce.com Promotes Mobile Development

With Salesforce.com’s recent rollout of Salesforce Identity, mobile developers can take advantage of enterprise-grade security in the cloud and build business mobile apps that tie into the Salesforce.com cloud and other cloud applications as well.

It’s another signal from the leader in cloud business software that they are serious…

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by Bob Bailey

Cloud and Mobile Apps Gain Traction in Large Enterprise

Cloud, or Software as a Service (SaaS), apps such as Salesforce.com, Workday and NetSuite are moving into the large enterprise space at such a rapid pace, it’s not hard to imagine these companies overtaking the traditional, on-premise players such as SAP, Oracle, PeopleSoft and Siebel. The trend is fueled…

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by Jaime Grimes

What’s On Your Phone? Stephany Fisher

Stephany Fisher, an Emmy award winner, co-anchors CBS Atlanta News at 4, 5, 6 and 11 p.m. Before joining CBS Atlanta in 2003, she was an anchor/reporter for KNDO-TV in Yakima, Wash., WYFF-TV in Greenville, S.C. and KPTV-TV in Portland, Ore.

Stephany was born in Dallas and…

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by Alex Gramling

Customer Success: Shred-it

Shred-it provides information security services that allow businesses to comply with legislation and ensure that client, employee and confidential business information is kept secure at all times. Through strict chain-of-custody processes, reliable on-time service and a global network of 140-plus local service centers on 5 continents, Shred-it provides the most…

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