Archive: November, 2013

by Jeffrey Riozzi

3 Ways to Ensure CRM Adoption

As I navigated my way through Dreamforce 2013, I couldn’t help but notice the tidal wave of change that has slammed into Customer Relationship Management (CRM) over the past decade.  During my almost 13 years in Accenture’s Global CRM practice, we published numerous pieces on how to make sure clients…

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by Ted Chappell

Saleforce.com Promotes Mobile Development

With Salesforce.com’s recent rollout of Salesforce Identity, mobile developers can take advantage of enterprise-grade security in the cloud and build business mobile apps that tie into the Salesforce.com cloud and other cloud applications as well.

It’s another signal from the leader in cloud business software that they are serious…

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by Bob Bailey

Cloud and Mobile Apps Gain Traction in Large Enterprise

Cloud, or Software as a Service (SaaS), apps such as Salesforce.com, Workday and NetSuite are moving into the large enterprise space at such a rapid pace, it’s not hard to imagine these companies overtaking the traditional, on-premise players such as SAP, Oracle, PeopleSoft and Siebel. The trend is fueled…

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by Alex Gramling

Customer Success: Shred-it

Shred-it provides information security services that allow businesses to comply with legislation and ensure that client, employee and confidential business information is kept secure at all times. Through strict chain-of-custody processes, reliable on-time service and a global network of 140-plus local service centers on 5 continents, Shred-it provides the most…

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